System Engineer
IT-Support Agent (1st Level)
:
Would you like to be part of a great team, work with awesome colleagues, and support our amazing customers?
We are looking for passionate tech enthusiasts who can excite our customers. We are seeking individuals who have customer service in their blood and enjoy working in an uncomplicated, agile environment. We are looking for 1st Level staff for our Vienna location
We are looking for passionate tech enthusiasts who can excite our customers. We are seeking individuals who have customer service in their blood and enjoy working in an uncomplicated, agile environment. We are looking for 1st Level staff for our Vienna location
your tasks include:
- You handle user inquiries and process them through our ticket system, via email, or by phone
- You handle issue reports and ensure a quick and efficient resolution in both German and English
- You answer and resolve inquiries as part of 1st level support and ensure that all requests are handled efficiently and to the satisfaction of the users
- You perform analyses, install required software or hardware, and resolve technical issues quickly and reliably
- You carry out troubleshooting and provide effective support to our users both on-site and remotely, resolving technical issues quickly and efficiently.
- You create and maintain comprehensive documentation for solutions, processes, and technical systems to ensure a transparent and traceable knowledge base
- You work closely with other IT departments to develop sustainable solutions and are the first point of contact for our employees with IT-related questions
your profile:
- Technical expertise in MS Windows (Client and Server), MS Office, and Linux (optional)
- Good foundational knowledge of IT networks
- Very good knowledge of German and English, both spoken and written
- Confident demeanor
- Strong communication skills and readiness to engage
- Independence and personal responsibility
- Strong communication skills
- Driver's license class B
- Social competence and teamwork skills
our offer:
- Interesting and diverse areas of responsibility
- Opportunities for professional development
- Flexible working hours by arrangement
- Pleasant work environment, team spirit
- Employee benefits (meal vouchers, beverages, etc.)
- Good public transport
- Modern office with a view (Millennium Tower)
- Opportunities for advancement to 2nd and 3rd level support
:
The minimum base salary according to the collective agreement is at least €2.420.00 gross per month for 38.5 hours (collective agreement, career starters).
The actual salary will be individually agreed upon based on professional experience and qualifications.
Are you interested in a long-term position and feel addressed? Excellent, then use our application button and upload your meaningful application with your resume. We look forward to hearing from you!
(According to the GBG, the job posting is open to applicants of any gender. For us, the person matters!)
ABAX Informationstechnik GmbH
Location: A-1200 Vienna, Handelskai 94-96 / Top 312
The actual salary will be individually agreed upon based on professional experience and qualifications.
Are you interested in a long-term position and feel addressed? Excellent, then use our application button and upload your meaningful application with your resume. We look forward to hearing from you!
(According to the GBG, the job posting is open to applicants of any gender. For us, the person matters!)
ABAX Informationstechnik GmbH
Location: A-1200 Vienna, Handelskai 94-96 / Top 312